Billing FAQ
What Is a CheckFlow Member?
A member is a paid user of your team. Members are what your subscription is counted in.
Guests are free and unlimited. A guest can see their own dashboard and the tasks they are directly assigned to, and nothing else — which is often enough for people outside your organisation. Depending on how you work, your whole team may be members, or you may keep members for staff and share checklists with guests.
See Roles & Permissions for what each role can do.
What Forms of Payment Do You Accept?
Any major credit card, processed by Stripe.
For annual subscriptions of more than 20 members, we can issue an invoice payable by bank transfer — contact us to arrange a purchase order.
Monthly subscriptions must be paid by credit card.
When Will My Credit Card Be Charged?
Not until you buy a subscription and the subscription period begins.
If you buy a subscription while you still have free trial time remaining, you are not charged until the trial ends.
How Do You Process Payments?
Through Stripe, one of the largest and most established payment processors.
CheckFlow never stores or sees your card details. They are held by Stripe. We know only whether a payment succeeded — nothing about the card itself.
We Need to Change the Number of Members in Our Team. How Does That Work?
You can add or remove members at any time.
- Adding members takes effect immediately, with a prorated charge for the remainder of the current billing period where applicable.
- Removing members takes effect from the next billing period. The current period is not refunded.
See Inviting Users and Deleting Users.
Can We Cancel at Any Time?
Yes. There is no minimum contract, and no penalty.
To cancel, email support@checkflow.io and we will take care of it.
If you prepaid for a year, you are not left out of pocket for time you have not used — see the refund policy below.
What Is Your Refund Policy?
If you are not happy, we refund you. There is no minimum contract, and cancelling costs nothing. If you prepaid annually, we refund the unused months.
The full terms are in our fair refund policy.
Does CheckFlow Offer a Non-Profit or Educational Discount?
Yes — non-profit and educational organisations get 50% off any subscription. Contact us to arrange it.
Can You Extend My Free Trial?
Usually, yes. Fourteen days is not always long enough to evaluate CheckFlow properly across a team.
Contact us if you need more time.
Related Pages
- Inviting Users — adding the members you are billed for.
- Enabling & Disabling Users — the reversible alternative to deleting someone.
- Roles & Permissions — why guests are free.
- Contacting Support — cancellations, invoices and discounts are all arranged by email.