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Enabling & Disabling Users

Marking a user inactive takes their access away while keeping everything about them: their work, groups, role and permissions. It is reversible, so it is the right choice when someone is away for a while or has just left. To remove someone for good, see Deleting Users.

Before You Start​

  • You must be an Administrator.
  • You cannot mark yourself inactive, and the last active Administrator cannot be marked inactive.

Mark a User Inactive​

  1. Open the Members tab of Team Management.
  2. In the user's row, turn the Active switch off.
  3. Click Mark inactive to confirm.

Mark a User Active Again​

Turn the Active switch back on. There is no confirmation, and their access returns straight away.

What Happens Next​

  • An inactive user cannot use the team. Their row is greyed out, and their Role and Permissions cannot be changed until they are active again.
  • Everything is kept — their work, assignments, groups, role and permissions.
  • They receive no notifications while inactive.
  • An inactive user is not billed. Billing is updated within a few hours: on a yearly plan the change is charged or credited straight away, prorated; on other plans it appears on your next bill.
  • Every other Administrator receives an in-app notification of the change. The user is not notified.

Disable or Delete?​

Mark inactiveDelete
ReversibleYesNo
Role, permissions and groupsKeptLost
Work historyKeptKept
Listed on the Members tabYes, greyed outNo
BilledNoNo
Best forSomeone away, or just leftRemoving someone for good
tip

If you are unsure, mark the user inactive. You can always delete them later; a deleted user's role, permissions and groups cannot be recovered.

If It Does Not Work​

What you seeWhyWhat to do
The Active switch is greyed out in your own rowYou cannot mark yourself inactiveAsk another Administrator.
Your team must have at least one active Administrator.The user is the last active AdministratorMake someone else an Administrator first.
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